Weight Loss FAQs

If you are ordering weight loss tablets, your order will contain your prescription of weight loss tablets.

If you are ordering weight loss injections, your order will contain:

• Your prescription of pre-filled weight loss injection pens
• Needles
• Sharps bin for safe disposal of needles (if ordered as part of the bundle)

To reorder your weight loss medication, all you need to do is:

• Repeat your online consultation
• Highlight your weight loss treatment
• A doctor will review it to make sure it’s still suitable
• If suitable, we dispatch your medication via your chosen delivery method.

You will need to submit another photo after 3 - 4 months of using weight loss treatment and again annually. This is so our doctors can monitor your weight loss rate to ensure you’re losing weight safely.

It may be that you have not correctly filled out the assessment. If you are looking to change dose you will need to ensure you indicate

1. You are currently on a weight loss treatment
2. Correctly identify the medication you are on
3. That you want to continue with the medication
4. The current dose you are on

Alternatively from time to time due to things outside of our control we may experience a stock issue. If this is the case, we may turn off a particular product or dose meaning you will not see it at check out. We continue to work closely with both manufacturers and suppliers to ensure a consistent supply of all medications.

We would recommend checking the website for all the latest stock updates. If a line is out of stock it's likely to be short time and is often available the following week or the first week of each month.

• More information about our Weight Loss service
• Have any further questions? Log into your account here

Our doctors aim to approve each order within 24 hours. We'll send you a message as soon as it's been approved. It's important to keep an eye on your patient account in case our doctors have any questions or need more information to approve your order.

If your order is not approved, please check your patient account messages. Your doctors will provide a clear explanation of why, and what to do next.

For weight loss medication that is injectable such as Wegovy and Mounjaro, each pen contains 4 doses. You should take one dose a week and therefore each pen will last 4 weeks.

Each month you should increase your dose until reaching the maximum maintenance dose. Should you wish to step down a dose or stay on a particular dose please message our doctors for more advice.

• More information about our Weight Loss service
• Have any further questions? Log into your account here

For weight loss medication that is injectable such as Wegovy and Mounjaro, the manufacturer advises to store your in the refrigerator. Do not freeze.

For Wegovy, if needed, your current in-use pen can be kept outside of the refrigerator (below 30°C) with the pen cap still on for up to 6 weeks.

For Mounjaro, if needed, your current in-use pen can be kept outside of the refrigerator (below 30°C) with the pen cap still on for up to 30 days.

• More information about our Weight Loss service
• Have any further questions? Log into your account here

If you forget to take your Mounjaro or Wegovy injection:

If it's been 4 days or less: Take the injection as soon as you remember. Then, take your next dose on your regular schedule.

If it's been more than 4 days and less than a full week: Skip the missed dose. Just wait and take your next dose on your regular day.

Otherwise, if it's been more than a full week: you may need to restart treatment at the lowest dose. See the doctor advice available in your patient account specific to your treatment.

This way, you stay on track with your treatment plan.

To switch from Wegovy to Mounjaro:

If you’re switching from Mounjaro to Wegovy, you’ll need to leave a gap of 1 month. This is so you don’t develop severe side effects or overdose, which could result in serious illness.

When starting Mounjaro, you need to start at the 2.5mg dose, regardless of anything else you’ve been using before this. This is because it’s a totally different drug to any others available. And unless you’ve been on Ozempic just before starting Wegovy, you’ll need to start on the lowest 0.25mg dose and work your way up every 4 weeks.

Learn more about switching from Wegovy to Mounjaro.

To switch from Mounjaro to Wegovy:

1. Request Wegovy at the starting dose. This will let our doctors know you want to change medication
2. Our doctors will review your questionnaire and advise you on what to do next

Please note:

• You can begin Wegovy 7 days after your last Mounjaro dose.
• You do not need a full washout period.
• You do not need to restart from the lowest dose unless your doctor recommends it.

Learn more about switching from Mounjaro to Wegovy

If there is more fluid in your pen, this may be caused by the small amount of 'surplus fluid' left in each pen. This fluid helps the pen function correctly and is nothing to be concerned about.

If you mistakenly took an extra dose, you may experience more intense side effects, but these will settle over time. If the side effects are troublesome, delay your next dose by a few days. If the side effects are too difficult to manage or are not getting better, speak to a healthcare professional.

If you lose or misuse a dose of your Mounjaro or Wegovy injection, you have two options:

Option 1: Ideally, you should use each dose for at least 4 weeks before moving to the next one. We recommend getting the same dose again and continuing with another pen for another 4 weeks. There's no harm in staying on a lower dose longer than 4 weeks. Many people do this to allow any side effects to settle.

Option 2: If you don’t want to stay on the same dose and have not had any side effects, you can consider moving up to the next dose after your 3 doses are finished. However, this is not the recommended use of the pen and may cause more side effects at the higher dose.

If you lose or misuse more than one dose, you should order another pen of the same dose to continue for at least 4 weeks in total. We do not recommend moving up to the next dose if you've had fewer than 3 doses at your current level.

Any cold chain medication products such as Wegovy or Mounjaro are sent out in special packaging that allows the medication to remain within the required temperatures as set out by the manufacturer.

Please note at present we are only able to send out Mounjaro via cold chain delivery. All weight loss medications including Mounjaro are available for Pharmacy Collect.

• More information about our Weight Loss service
• Have any further questions? Log into your account here

In the rare case that your order is delivered late please refrigerate your order and contact our Patient Care Team as soon as possible.

It is likely your pen may still be suitable to use and our Patient Care Team can advise you further on this.

Need to let us know about a delay? Log into your account here

We have strict criteria regarding photos that need to be met for our doctors to make sure treatment is safe and suitable for you. If your photos are not accepted, it is most likely because they do not meet this criteria.

Our photo guidelines change on a regular basis, please make sure your photos match our latest guidelines.

We can not provide treatment if you can not submit photos. We do this to ensure treatment is safe and suitable for you. Using weight loss medication incorrectly can have dangerous side effects, and we want to guarantee we are prescribing safely and appropriately for our patients.

If incorrect photos or photos that don’t match our guidelines are submitted, there may be delays to your order as we will request new photos.

The most common side effects of Wegovy are: headache, vomiting, diarrhoea, constipation, nausea, abdominal pain, and fatigue.

• Read the full list of side effects in the wegovy patient information leaflet
• Learn more about Wegovy side effects and how to manage them

The most common side effects of Mounjaro are: nausea, vomiting, diarrhoea, stomach pain and constipation.

• Read the full list of side effects in the mounjaro patient information leaflet
• Learn more about Mounjaro side effects and how to manage them

If you are worried about side effects, you can message our doctors directly through your patient account.

You can get more needles from your local pharmacy. We recommend 32G/4mm screw fit needles. Compatible examples include BD Micro-Fine Ultra, GlucoRx Ultra Carepoint, and GlucoRx Finepoint.

It depends on the person. Some people see results within a few weeks, while others might need a few months.

You might start feeling fuller after a few doses, but it can take time for the medication to fully work in your body. If you don't see any changes after a few months, you can talk to your doctor about other options.

You may notice that you suddenly stop losing weight after a period of weight loss. This is called a weight loss plateau, and it's a natural part of the process.

When you increase your dose, you also might notice that it doesn't work as well as before. This is normal, as your body gets used to the new dose. At first, you might also lose water weight instead of fat, which is why your weight may stabilise.

If you keep taking your medication as directed, eat healthy and exercise regularly, you should continue losing weight after your plateau.

If you're travelling and need to adjust your dosing schedule, you can do so as long as there are at least 4 days between any two doses. You will need to go back to your starting dose if you have more than a 2-week gap between doses.

If you're planning a holiday and need to adjust your dosing schedule, you can do so as long as there are at least 4 days between any two doses.

However, if you have more than a 2-week gap between doses, you must go back to the starting dose of your treatment and work your way up again.

If you mistakenly took an extra dose, you may experience more intense side effects, but these will settle over time. If the side effects are troublesome, delay your next dose by a few days. However, if the side effects are severe or not resolving, speak to a healthcare professional. It's essential to read the user manual and instruction leaflet carefully and only inject the dose instructed.