Regulation

Superdrug Online Doctor

onlinedoctor.superdrug.com is a website operated by Health Bridge Limited. Health Bridge Limited is registered in England and Wales under company number 07392646. The registered office is 46 Essex Road, London, N1 8LN.

Health Bridge Limited (“we”/ “us”) is registered with and regulated by the Care Quality Commission (CQC), the regulator of NHS and private medical providers, under registration number 1-201500907. As such, we comply with the Health and Social Care Act 2008.

Superdrug Doctors

Our doctors are registered with and regulated by the General Medical Council (GMC) and as such comply with the Good Medical Practice Guidelines. Our Medical Director Dr Zenon Andreou is registered with number 6149061 with the GMC. These registration details can be viewed on the GMC website. All of our doctors are trained in providing remote consultations and issuing prescription medicine online. The doctors are individually responsible for the prescriptions they issue.

Superdrug dispensing pharmacies

Medicines for UK patients (excluding Northern Ireland) are dispensed and posted from:

Superdrug Pharmacy, 9–11 Wood Street, Grosvenor Centre,1st floor, Northampton, NN1 2ED, registered with the General Pharmaceutical Council (GPhC) with number 9010736

Prescriptions and medicines for Northern Ireland patients are dispensed and posted from:

Superdrug Pharmacy, 30-32 Ferryquay Street, Derry/Londonderry, Northern Ireland, BT48 6JD, registered with the PSNI with number 504

Pharmacy Superintendent

Lucy Morton-Channon

Registered in GB with the General Pharmaceutical Council: 2079739

Registered in NI with the Pharmaceutical Society of Northern Ireland: 6791 R

You can check the registration status of these pharmacies and of the superintendent pharmacist by entering the registration numbers on the General Pharmaceutical Council website or with the Pharmaceutical Society of Northern Ireland (https://www.psni.org.uk/search-register/)

About these regulations

The Health and Social Care Act 2008 sets out the standards under which providers can offer medical services remotely. The Care Quality Commission ensures that Superdrug Online Doctor complies with these standards. In particular, we:
  • Provide individual, evidence-based, transparent and safe consultations.
  • Adhere to professional standards and keeps you as a patient informed.
  • Keep your details confidential and secure.
  • Provide access to your records in your Account.
  • Survey patient satisfaction and offers complaints and feedback procedures.

Problems with non-regulated websites

Non-regulated websites may supply fake, inactive or even toxic medicines or medicines produced in substandard conditions. Such medicines may be ineffective or dangerous.

People receiving prescription medicine should be given accurate medical information. Prescription medicine should only be supplied after adequate checks have been carried out. A person taking prescription medicine should know what they are taking and should know that the medicine is right for them.

Advertising Policy

Superdrug Online Doctor does not host or receive funding from advertising.


The latest CQC inspection found this service to be "safe, effective, caring, responsive, and well-led" with a Good rating. This inspection was conducted on 18th April 2019 and the results were published on the 7th June 2019. To find out more about this inspection, please see here.