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Regulation

Superdrug Online Doctor

onlinedoctor.superdrug.com is a site operated by Health Bridge Limited. Health Bridge Limited is registered in England and Wales under company number 07392646. The registered office and the main trading address is 3 Angel Square, 4th Floor, 1 Torrens Street, London EC1V 1NY.

Health Bridge Limited is registered with and regulated by the Care Quality Commission (CQC), the regulator of NHS and private medical providers, under registration number 1-201500907 and as such we comply with the Health and Social Care Act 2008 (http://www.legislation.gov.uk/ukpga/2008/14/contents).

The latest CQC inspection found this service to be "safe, effective, caring, responsive, and well-led". This inspection was conducted on the 31st of May 2017 and the results were published on the 16th October 2017. To find out more about this inspection, please see here.

Superdrug Doctors

Our doctors are registered with and regulated by the General Medical Council (GMC) and as such comply with the Good Medical Practice Guidelines (http://www.gmc-uk.org/guidance/good_medical_practice.asp). Our Medical Director Dr Louisa Draper is registered with number 6149137 with the GMC. These registration details can be viewed on the GMC website. All of our doctors are trained in providing remote consultations and issuing prescription medicine online. The doctors are individually responsible for the prescriptions they issue.

Superdrug dispensing pharmacies

Medicines are dispensed and posted from Superdrug Pharmacy. The premise address is:

Superdrug Online Pharmacy

9 - 11 Wood Street, Grosvenor Centre

NORTHAMPTON

Northamptonshire

NN1 2 ED

The pharmacy is registered with the General Pharmaceutical Council with number 9010736. The Superintendent Pharmacist for Superdrug Stores Plc is Kathryn Goodfellow GPhC Number 2046232. 

You can check the registration status of these pharmacies and of the superintendent pharmacists by entering the registration numbers on the General Pharmaceutical Council website.

About these regulations

The Health and Social Care Act 2008 sets out the standards under which providers can offer medical services remotely. The Care Quality Commission supervises that these standards are complied with. In particular,

  • Superdrug Online Doctor provides individual, evidence-based, transparent and safe consultations.
  • Superdrug Online Doctor adheres to professional standards and keeps you as a patient informed.
  • Superdrug Online Doctor keeps your details confidential and secure.
  • Superdrug Online Doctor provides access to your records in your electronic patient record.
  • Superdrug Online Doctor surveys patient satisfaction and offers complaints and feedback procedures.

Problems with non-regulated websites

Non-regulated websites may supply fake, inactive or even toxic medicine or medicines produced in substandard conditions. This medicine may be ineffective or dangerous. People receiving prescription medicine should be given accurate medical information. Prescription medicine should only be supplied after checks for contraindications have been carried out. A person taking prescription medicine should know what they are taking and should know the medicine is right for them.

Advertising Policy

Superdrug Online Doctor does not host or receive funding from advertising.

Online Sellers of Medicines EU logo

To help EU citizens identify trustworthy sites, an EU-wide logo will appear on the websites of online retailers that are registered in an EU Member State to sell medicines online. This logo verifies that we have been approved to sell General sale, Pharmacy only and Prescription only medicines.

In the UK the Medicines and Healthcare products Regulatory Agency (MHRA), holds a register online that contains all websites that are authorised by to sell medicines online.

You can use this register to check if a website is legally allowed to sell medicines to the public. If you think a website is selling medicines illegally you should tell MHRA.

You can report a suspicious website here.

You can also contact the MHRA, should you have concerns:

MHRA
151 Buckingham Palace Road
London, SW1W 9SZ
Tel: 020 3080 6000
Fax: 020 3118 9803
E-mail: info@mhra.gsi.gov.uk
Web: http://medicine-seller-register.mhra.gov.uk/