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Regulation

Superdrug Online Doctor

onlinedoctor.superdrug.com is a website operated by Health Bridge Limited. Health Bridge Limited is registered in England and Wales under company number 07392646. The registered office is 46 Essex Road, London, N1 8LN.

Health Bridge Limited (“we”/ “us”) is registered with and regulated by the Care Quality Commission (CQC), the regulator of NHS and private medical providers, under registration number 1-201500907. As such, we comply with the Health and Social Care Act 2008.

Superdrug Doctors

Our doctors are registered with and regulated by the General Medical Council (GMC) and as such comply with the Good Medical Practice Guidelines. Our Medical Director Dr Louisa Draper is registered with number 6149137 with the GMC. These registration details can be viewed on the GMC website. All of our doctors are trained in providing remote consultations and issuing prescription medicine online. The doctors are individually responsible for the prescriptions they issue.

Superdrug dispensing pharmacies

Medicines are dispensed and posted from Superdrug Pharmacies.

Superdrug Pharmacy, 9–11 Wood Street, Grosvenor Centre,1st floor, Northampton, NN1 2ED, registered with the General Pharmaceutical Council (GPhC) with number 9010736

Pharmacy Superintendent

Niamh McMillan
Registration number: 2082335
You can check the registration status of these pharmacies and of the superintendent pharmacists by entering the registration numbers on the General Pharmaceutical Council website.

About these regulations

The Health and Social Care Act 2008 sets out the standards under which providers can offer medical services remotely. The Care Quality Commission ensures that Superdrug Online Doctor complies with these standards. In particular, we:
  • Provide individual, evidence-based, transparent and safe consultations.
  • Adhere to professional standards and keeps you as a patient informed.
  • Keep your details confidential and secure.
  • Provide access to your records in your Account.
  • Survey patient satisfaction and offers complaints and feedback procedures.

Problems with non-regulated websites

Non-regulated websites may supply fake, inactive or even toxic medicines or medicines produced in substandard conditions. Such medicines may be ineffective or dangerous.

People receiving prescription medicine should be given accurate medical information. Prescription medicine should only be supplied after adequate checks have been carried out. A person taking prescription medicine should know what they are taking and should know that the medicine is right for them.

Online Sellers of Medicines EU logo

To help patients living in the EU identify trustworthy sites, an EU-wide logo will appear on the websites of online retailers that are registered in an EU Member State to sell medicines online. This logo verifies that we have been approved to sell General sale, Pharmacy only and Prescription-only medicines.

In the UK the Medicines and Healthcare products Regulatory Agency (MHRA), holds a register that contains all websites that are authorised to sell medicines online.

You can use this register to check if a website is legally allowed to sell medicines to the public. If you think a website is selling medicines illegally you should tell MHRA.

You can report a suspicious website here.

You can also contact the MHRA, should you have concerns:

MHRA
10 South Colonnade
Canary Wharf
London
E14 4PU

Tel: 020 3080 6000
Fax: 020 3118 9803
Email: [email protected]
Web: medicine-seller-register.mhra.gov.uk

Advertising Policy

Superdrug Online Doctor does not host or receive funding from advertising.


The latest CQC inspection found this service to be "safe, effective, caring, responsive, and well-led" with a Good rating. This inspection was conducted on 18th April 2019 and the results were published on the 7th June 2019. To find out more about this inspection, please see here.