Please note that over the Christmas period, external factors such as poor weather, strikes or disruptions in our supply network may cause delays to your order.
Our Support Team will be closed during the following periods: 25 - 26 December 2017 & 1 January 2018
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Most Popular Questions
Do you deliver outside of the UK?
Unfortunately not. We are only able to deliver to an address within the UK. If you are in the Republic of Ireland you will need to place your order via our Irish service https://onlinedoctor.superdrug.com/ie/
When will my order be processed?
Orders placed before 4pm Monday-Saturday are reviewed the same day. If your order was placed outside of these hours it will be assessed the next working day. You are informed of the status of your order via email or SMS, depending on which option you selected when registering for this service.
When can I collect my order?
If you placed your order out of hours (after 4pm the previous day), your order will be ready to collect anytime after 11am. Otherwise, it will be ready to collect 3 hours after you place your order. Both are subject to a review by one of our doctors.
Can I cancel my order?
Cancelling an order is completely dependent on what stage your order has reached. Please call our Client Support team on 020 3588 0293 for further assistance.
How will my order be delivered?
Your order will arrive in plain unbranded packaging, and you can select from one of the following delivery options:
Standard Royal Mail Delivery (Free)
Express Delivery (from £3.99)
Local Collect from your choice of Post Office (Free)
Shutl Courier (from £5.00)
Somebody must sign for the package at the point of delivery.
Superdrug Online Doctor Health Bridge Limited 3 Angel Square, 4th Floor 1 Torrens Street London, EC1V 1NY United Kingdom
Urgent medical questions or medical emergencies
Unfortunately we are unable to provide emergency medical advice or assistance. If you have any urgent medical questions or you think you, or someone you are with, are experiencing a medical emergency then call the following:
999 – for emergency NHS medical assistance, or to request an
111 – for emergency NHS medical questions or advice
116 123 –please talk to the Samaritans if you are feeling depressed, anxious, or having a panic attack, or if you are worried about harming yourself or others