Call 0203 808 0064 | Mon - Fri 8am-7pm, Sat 9am-5pm, Sun 10am-4pm
Coronavirus: Advice and Guidance | Changes to delivery times


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Most popular questions

Unfortunately not. We are only able to deliver to an address within the UK. If you are in the Republic of Ireland you will need to place your order via our Irish service https://onlinedoctor.superdrug.com/ie/
Orders placed before 4pm Monday-Saturday are reviewed the same day. If your order was placed outside of these hours it will be assessed the next working day. You are informed of the status of your order via email or SMS, depending on which option you selected when registering for this service.
If you placed your order out of hours (after 4pm the previous day), your order will be ready to collect anytime after 11am. Otherwise, it will be ready to collect 4 hours after you place your order. Both are subject to a review by one of our doctors.

Cancelling an order is completely dependent on what stage your order has reached. Please call our Client Support team on 020 3588 0293 for further assistance.

Your order will arrive in plain unbranded packaging, and you can select from one of the following delivery options:
Standard Royal Mail Delivery (Free)
Express Delivery (from £3.99)
Local Collect from your choice of Post Office (Free)

Somebody must sign for the package at the point of delivery.


More Frequently Asked Questions

Contact details

Our doctors

For any healthcare questions, you can contact our doctors via your account.


Our Customer Support team

If you have any questions about our service or an order you've placed, or you'd like to give us some feedback, you can email our Customer Support team on [email protected] or call 0203 808 0064 . The team is available 8am to 7pm Monday to Friday, 9am to 5pm pn Saturdays, and 10am to 4pm on Sundays.

Please note that over the bank holiday weekend there are changes to our opening hours:

  •  Monday 31st August: Closed


Our pharmacists

If you have a question for the pharmacist, our Customer Support team (see above) will be happy to direct your query to the right person. You can also contact our pharmacies directly in the following ways.

 
If:
  • you collected your order from a store with a pharmacy, you can find their contact details using the Superdrug Store Finder.
  • your order was delivered to you, or you collected it from a Superdrug store without a pharmacy or a post office, you can contact the hub pharmacy that dispensed your order on 01604 603897.
 
You can also use the above contact details if you want to find out who the Responsible Pharmacist is at your local Superdrug pharmacy. To find out the Responsible Pharmacist at the hub pharmacy, please contact our Customer Support team directly (see above).


Fax

+44 (0)20 7149 9962


Superdrug Online Doctor Address

Superdrug Online Doctor
Health Bridge Limited
46 Essex Rd
London
N1 8LN


Urgent medical questions or emergencies

Unfortunately we’re not able to give emergency medical advice or assistance. If you have any urgent medical questions or you think you, or someone you are with, is experiencing a medical emergency then call the following:

 
999 – for emergency medical help.
 
111 – for urgent medical questions and advice.
 
116 123 (Samaritans) – if you’re feeling depressed, anxious, or having a panic attack, or if you’re worried about harming yourself or others.