Call us on 0203 5880 293
Mon - Fri, 9am to 6pm

Contact the Doctor

Most Popular Questions

Our doctors will be processing orders on both Bank Holiday Mondays in May, so you can place orders and message our doctors as usual. 

However our customer support team will not be working (and the line will not be answered).
Unfortunately not. We are only able to deliver to an address within the UK. If you are in the Republic of Ireland you will need to place your order via our Irish service https://onlinedoctor.superdrug.com/ie/
Orders placed before 4pm Monday-Saturday are reviewed the same day. If your order was placed outside of these hours it will be assessed the next working day. You are informed of the status of your order via email or SMS, depending on which option you selected when registering for this service.
If you placed your order out of hours (after 4pm the previous day), your order will be ready to collect anytime after 11am. Otherwise, it will be ready to collect 3 hours after you place your order. Both are subject to a review by one of our doctors.

Cancelling an order is completely dependent on what stage your order has reached. Please call our Client Support team on 020 3588 0293 for further assistance.

Your order will arrive in plain unbranded packaging, and you can select from one of the following delivery options:
Standard Royal Mail Delivery (Free)
Express Delivery (from £3.99)
Local Collect from your choice of Post Office (Free)
Shutl Courier (from £5.00)

Somebody must sign for the package at the point of delivery.


More Frequently Asked Questions

Contact Details

Contact the Doctor

For queries about a prescription, contact the doctors via your account.

Customer Service and Delivery Enquiries

If you have a query not related to a prescription, please contact customer service via email at doctors@superdrug.com or telephone 020 3588 0292;(Mon - Fri  9am to 5pm).

Fax

+44 (0)20 / 7149 9962

Address

Superdrug Online Doctor
Health Bridge Limited
3 Angel Square, 4th Floor
1 Torrens Street
London, EC1V 1NY
United Kingdom

Urgent medical questions or medical emergencies

Unfortunately we are unable to provide emergency medical advice or assistance. If you have any urgent medical questions or you think you, or someone you are with, are experiencing a medical emergency then call the following:

999 – for emergency NHS medical assistance, or to request an
ambulance

111 – for emergency NHS medical questions or advice

116 123 please talk to the Samaritans if you are feeling depressed, anxious, or having a panic attack, or if you are worried about harming yourself or others