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Terms and Conditions

Superdrug Online Doctor


These terms and conditions (the “Terms”) (together with the documents referred to in them) govern  your access and use of our online platform (the “Platform”) through which services are offered (the “Services”). The platform is provided or is accessible via MindCare by Superdrug Online Doctor mobile application (the “App”) and via our website onlinedoctor.superdrug.com (the “Website”).

Please read these Terms carefully before you start using the Website or the  App and before ordering any of our Services. 

1. About us

1.1 The Platform and the Services  are operated by Health Bridge Limited ("we"/”us”). We are registered in England and Wales under company number 07392646 and have our registered office and trading address at 46 Essex Road, London, N1 8LN, UK.

1.2 You can contact us about:

1.3 We are registered with and regulated by the Care Quality Commission (CQC), the independent regulator of health and social care in England and Wales, and as such we comply with the Health and Social Care Act 2008. Our doctors are registered with and regulated by the General Medical Council (GMC) and as such comply with the Good Medical Practice Guidelines.

2. Accessing and Use of our Platform

2.1 Accessing our Platform  

  • You are responsible for making all arrangements necessary for you to access our Platform, including but not limited to a secure internet connection. Please refer to Get safe online for more guidance.
  • We are giving you personally the right to access and use of the App and the Services. In order to operate correctly, the App requires you to use a device, operating system and browser that comply with certain minimum requirements that are specified in the Apple App Store.

2.2 Updates to the App

  • From time to time we may automatically update the App to improve performance, enhance functionality, reflect changes to the operating system, or address security issues. Alternatively, we may ask you to manually update the App for these reasons.
  • Depending on the update, you may not be able to use the App until you have downloaded the latest available update.
  • If you choose not to install updates or opt out of automatic updates, you may not be able to continue using the App and the Services offered through the App, or if you do continue using the App, you may find that its functionality and/or performance is impaired.

2.3 Linking to our Website

We’re happy for you to link to our Website but that must be done in accordance with the below rules:

  • You can only link to our home page onlinedoctor.superdrug.com. There are strict regulations on promoting medication, so you can only talk about ourselves as online doctors. Please don’t mention specific medications.
  • Include only a link not a frame.
  • Do not suggest any form of association, approval or endorsement on our part where none exists.
  • If we find that our reputation is damaged in any way by the reference you’re making, we’ll take the necessary steps to protect it.

If you’re unsure, please ask us before linking to our Website. We reserve the right to withdraw linking permission without notice if it doesn’t meet our guidelines.

2.4 Prohibited uses

You may not:

- transfer the App or give access to the Services to anyone else. If you sell, loan or otherwise dispose of any device on which the App is installed, you must remove the App from the device beforehand;
- download the App from anywhere other than the Apple App Store; 
- use our Platform or our Services in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;
- use our Platform or our Services in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses or harmful data.  A breach of this clause constitutes a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and will co-operate with them by disclosing your identity to them. In the event of such a breach, your right to use our Platform and Services will cease immediately.

2.5 Intellectual Property Rights 

We either own or have the right to use all intellectual property rights, including rights in copyright, patents, database rights, trademarks and other intellectual property rights,  in the Platform, the Services, and their content (“IPR”).

  • As long as you comply with these Terms, we grant you a personal, non-transferable, revocable and  limited licence to use our IPRs for your own personal use. We reserve all other licence rights not expressly permitted under these Terms.
  • Unless permitted by law or under these terms, you must not copy except where such copying is incidental to normal use, reproduce, duplicate, sell or otherwise commercially exploit the Platform, the Services and their content without our prior written consent.
  • You must not disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the App or other any IPR.
  • You must not use any of our logos or trademarks without our express prior written permission.

2.6 Our liability to you

  • Although we make reasonable efforts to update the Platform  and the Services, they are provided "as is" and, to the extent permitted by law, we make no representations, warranties or guarantees, whether express or implied (including but not limited to the implied warranties of satisfactory quality and fitness for a particular purpose) that they (a) are accurate, complete or up-to-date; (b) meet your particular requirements or needs; or (c) access to, or use of, the same will be uninterrupted or completely secure. 
  • If the need arises, we reserve the right to amend, delete, suspend or withdraw all or any part of the  Platform (including the Services) without notice. We exclude our liability if, for any reason, the Platform  or the Services  or any parts are unavailable at any time.
  • We may refer to third-parties websites on our Platform  and while we hope that you will find them to be of interest, we are not responsible for the content and accuracy of such website and thus we cannot accept any responsibility in respect of any third-party websites or any information contained therein.
  • Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

3. Our Services and how you should use them

3.1 Requirements to be eligible for our Services

By registering and ordering our Services, you must be:

  • Legally capable of entering into binding contracts.
  • At least 18 years old or 16 years old or over for emergency contraception (morning after pills), contraception, and period delay services only.
  • Resident in the UK.
Our Services are to be provided in the UK. We do not accept orders or deliveries, from or to, outside the UK. 

Our Services are NOT to be used in an EMERGENCY situation.

If you believe that you or the person you are assisting is in an urgent or emergency situation you should immediately dial 999 or seek alternative emergency medical services.

3.2 Your account

A. Registration

You cannot benefit from our Services without first registering on our Website or App. By doing so, you will create a secure online account (“Account”) which will contain the following information:

  • Messages you receive from our doctors.
  • Recommendations.
  • The treatments we provided to you.
  • A link to our Services.
  • A help section.
  • Your settings.
  • A link to these Terms and the Privacy and Cookie Notices.

You must not register more than once and must verify that you give us your correct name, address, date of birth, email and telephone number.

To improve and make the process of identity verification more efficient we might use  an ID&V provider.

Do not register on the App on behalf of anyone other than yourself.

Do not register on the Web on behalf of anyone other than yourself, unless you have permission to do so from that person and we receive express written consent from the person in question.

Your settings

This is where you can change your personal information and update your email preferences (please check our Privacy Notice for more information).

If you would like to stop using our Services, you can suspend your Account in the settings section. Your Account will become inactive with immediate effect. Legally, we are required by law to keep the electronic patient records including personal information, communication and treatments until ten years after the patient’s death or after the patient has left the EU. Please note that suspending your account will not delete these data.

B. Your Account privacy and security

Please treat your login, patient ID, password and any other secure piece of information as confidential. You should never disclose any secure information to a third party.

Choosing a secure password is very important. Please refer to the National Cyber Security Centre website for tips on how to choose a strong password. 

If you know or suspect that anyone other than you knows your user identification code or password to your account, you must promptly reset your password to something only you know. 

3.3  Your responsibilities

You must use our Platform  and the Services with care and in compliance with the below:

  • The provision of Services to you is conditional on you completing truthfully, honestly and to the best of your knowledge a pre-assessment and all consultation questionnaires contained on our Platform. Please do not try to fill in the questionnaire or pre-assessment until you’re completely clear on what each question means. If you do not understand a question, are unsure how you should answer certain questions, or you do not fully understand the advice or information given to you on our site, you can speak to your regular healthcare provider or get in touch with us.
  • Please do not complete any pre-assessments on the App on behalf of anyone other than yourself.
  • Please do not complete any questionnaires on the Web, unless you have permission to do so from that person and we receive express written consent from the person in question. 
  • Please note that for test kits, we will only give the results to the Account holder who ordered the kit.

We are not liable for any damages which result from:

(i) A failure by you to provide and continuously maintain complete, truthful and accurate information in your Account and in all the pre-assessments and questionnaires you complete or any other information you provide to us.
(ii) A failure by you to follow advice given on the Platform or from your failure to pass on information to your regular healthcare provider.

3.4 Services from Superdrug Online Doctor Website

3.4.1 What we do

  • We provide medical consultations to you based on online questionnaires you complete, telephone conversations, secure messaging and photo assessments.
  • If our doctors determine based on the consultation that a treatment is required and that you are suitable for remote treatment, they will issue a prescription which will be sent to a Superdrug Pharmacy, which will then legally supply and dispense the medicines to you directly in its own name.
  • If you have any issues such as side effects or any questions related to the treatment we prescribed, our doctors will provide you with follow-up medical advice.
  • We’re also providing goods such as test kits which are also subject to a consultation.

3.4.2 How it works

Please note that some terms might differ for the In-Clinic COVID-19 antibody testing service. We will mention in the relevant paragraphs below what is different.

Registration

When you first visit our Website, you will have the option to first register or to immediately select one of our Services. If you decide to immediately start using our Services you will need to register before submitting your medical questionnaire to a doctor.

  • In-Clinic COVID-19 antibody testing service: you will be asked to register or log in to our Website from the email you receive after calling the clinic customer support to book your appointment for the blood draw. Note that the appointment will only be confirmed after you have made a payment on our Website.

Questionnaire

Why a questionnaire? It’s the same as going to your GP’s practice for a consultation. Our doctors need to know about your condition, the medication you’re taking, your allergies and anything else that will help them to assess whether your preferred treatment is safe for you. 

Our questionnaires are all built by our doctors in line with best medical practice, and they’re tailored to the specific Services that we offer.

Consultation

Our Services are either (i) one-step journeys or (ii) two-step journeys.

(i) one-step journeys

  • Complete a health questionnaire.
  • Agree to these Terms. Select your preferred treatment and click order.
  • Register on our Website, or log in if you’ve already registered.
  • Choose a delivery method.
  • Pay for your consultation, course of treatment and delivery costs, if any.
  • Submit your order.

The doctor will contact you to:

  • Confirm your preferred treatment is suitable, or
  • Ask you further information through your Account, or
  • Advise if treatment is not suitable and subsequently cancel your order or provide advice.
Once you have submitted a questionnaire, our doctors aim to respond to you within 24 hours on weekdays.

We will email or text you (if applicable) a confirmation that you’ve successfully registered with us and that our doctors are reviewing your questionnaire and attachments.

We’ll then notify you by email or text if remote medical treatment is suitable for you. If so, our doctors will offer you a treatment.

(ii) two-step journeys

These journeys are required when our doctors need you to send in pictures or other information for them to decide (a) whether you can be treated remotely and (b) suggest medication if suitable.

The first step:

  1. Complete an initial questionnaire.
  2. Share pictures and other information, if asked.
  3. Agree to these Terms.
  4. Register on our Website, or log in, if you’ve already registered.

We will email or text you (if applicable) a confirmation that you’ve successfully registered with us and that our doctors are reviewing your questionnaire and attachments.

We’ll then notify you by email or text if remote medical treatment is suitable for you. If so, our doctors will offer you a treatment.

The second step:

In order to obtain the treatment, you’ll need to:

  1. Log on to your Account.
  2. Complete a short additional questionnaire.
  3. Agree to these Terms.
  4. Choose a delivery method.
  5. Pay for your consultation, course of treatment and delivery costs, if any.
  6. Submit your order.

Our doctors will review the second questionnaire and, provided that you are still suitable for remote treatment, issue a prescription.

Professional codes of conduct of healthcare professionals and legal restrictions may limit the number and frequency of any item we are permitted to supply to you. As such, we cannot supply quantities exceeding the relevant permitted maximum. We will only charge you for those medicine(s) we do supply. We reserve the right to reject any order.

For your safety:

  • Always read all product packaging and labels carefully before use.
  • If you purchase medicine in advance, please always check the date on the box to make sure it’s not out of date.
  • Your course of treatment is based on your consultation and answers to our questionnaire. 
  • Please make sure that only you have access to your medicines.
  • If medicine is prescribed and dispensed to you, you’re responsible for checking that the medicine received is the correct medicine prescribed by Superdrug Online Doctor and that it is not damaged in any way. If in doubt, you must contact our Customer Service to seek advice and/or replacement as required (please see Section “Contact” below). Do not consume any medicine which is not the medicine prescribed or which is damaged on arrival.
  • You should always tell your regular healthcare provider about treatment we prescribe and medication supplied.

Please note that you can download a letter for your GP directly from your Account or we can also inform him/her for you if you ask us to.

Delivery

You can either have the treatment or goods delivered to an address in the UK or collect it from a Superdrug pharmacy, Superdrug store or another collection location, please check our Delivery and Returns page for more details.

Unless we give you notice of the contrary, if you select the delivery of your treatment by courier, any medicines we prescribe will be dispensed and supplied by the pharmacies below operated by Superdrug Stores plc:

  • Superdrug Pharmacy, 81–82 Northbrook Street, Newbury, Berkshire, RG14 1AE, registered with the General Pharmaceutical Council (GPhC) with number 1028947
  • Superdrug Pharmacy, Units 34/35 Castle Quay, Cherwell Walk, Banbury, Oxfordshire, OX16 5UN, registered with the General Pharmaceutical Council (GPhC) with number 1084610
  • Superdrug Pharmacy, 46–52 Northumberland Street, Newcastle upon Tyne, NE1 7DF, registered with the General Pharmaceutical Council (GPhC) with number 1090961
  • Superdrug Pharmacy, 9–11 Wood Street, Grosvenor Centre,1st floor, Northampton, NN1 2ED, registered with the General Pharmaceutical Council (GPhC) with number 9010736.

Please note that we do not deliver to ‘virtual address’ services, like Parcel Motel and Parcel Wizard. We also do not deliver to other pharmacies or pharmacy service providers.

  • In-Clinic COVID-19 antibody testing service: No delivery of a kit is made to you. After your blood draw at the Superdrug Health Clinics, you will be asked to send the sample via post to the laboratory. The nurse at the Superdrug Health Clinics will prepare the shipment and hand it to you ready to be posted immediately after your blood draw. 

3.4.3 Off-label use of licensed medication

All medications we offer are fully licensed within the UK. Some medications we prescribe for conditions, or circumstances that are outside of the license, also known as ‘off-label’. Prescribing ‘off-label’ is common practice by healthcare professionals to ensure a medication can safely benefit as many patients as possible. We only offer these medications when we are confident that we have reviewed literature and guidelines. Our prescribing is always based on updated information and evidence since the product first became available.

3.4.4 Pricing and payment

We ensure that our prices for consultations, diagnosis and medical prescriptions are clearly set out on our Website. The prices shown include a component for the medical service provided to you by Health Bridge in its own name, and a component (collected from you by Health Bridge as agent for Superdrug) for the medication/treatment to be provided to you by Superdrug Pharmacy in its own name.

Note that the price that you’ll see on our Website is the total price including these two components. Delivery charges are shown separately before ordering. All prices quoted are inclusive of VAT (where applicable). There are no hidden charges.

It is possible that, despite our best efforts, some of our Services may be incorrectly priced. If that is the case, we are under no obligation to provide the Services to you at the incorrect (lower) price if the pricing error is obvious and unmistakable and you could have reasonably recognised the price displayed as an error.

You’re responsible for providing valid credit or debit card details. You must be authorised to use these details and to authorise us, or our payment service provider, to take payment in full for the items you’ve ordered, including any associated fees due to us under these Terms, including delivery fees.

If your payment details have expired or are invalid in any way, we will try to contact you. If you are unable to give us the updated information, we reserve the right not to deliver your medicines to you.

  • In-Clinic COVID-19 antibody testing service: Note that the price on our Website includes: the consultation with our doctors, the blood draw at the clinic, the analysis of your sample at the laboratory, the provision of the results and the follow-up with our doctors.

5. Cancellations and returns

Cancellations policy

Type of treatment Is cancellation possible? What is the timeframe?
All treatments including services that involve a prescription. Order confirmation email not yet received: cancellation of order possible. Before the confirmation email is received.
Order confirmation email received: cancellation of order not possible. N/A
Order confirmation email received for collection at a Superdrug store with a pharmacy: cancellation of order possible. Within 7 (seven) days of placing the order.
Test kits Unused: cancellation of order possible. Within 14 (fourteen) calendar days of delivery of the test kit to you or the person who signs for it.
Used: cancellation not possible. N/A
Test kits Unused: cancellation of order possible. Within 14 (fourteen) calendar days of delivery of the test kit to you or the person who signs for it.
Used: cancellation not possible. N/A
Goods that do not require a prescription. Cancellation possible. Within 14 (fourteen) calendar days of delivery of the goods to you or the person who signs for it.
Orders requiring additional services, such as photo-based pre-assessments. Order process not started: cancellation possible. Before the order process has started.
Order process started: partial cancellation possible. You will be liable for the costs relating to the service we have already provided, eg, if our doctors have started to assess your condition by looking at the photos you provided. Before the order process is complete.
Telephone consultation. Cancellation possible. Up to the time of your appointment.
Covid-19 Antibody Test Service. Cancellation possible. You will be fully refunded if the cancellation is made at least 24 hours before the appointment at the clinic. If after, we will retain a fee of £33.


Returns policy

For security and sanitary reasons, we are unable to accept any returns for items that have been used or are unpackaged. We are also unable to accept returns for medicines.

You will need to cover the cost of returning test kits or other items, unless you can prove that the item was damaged or faulty when you received it.

Refunds policy

If our doctors decide that the treatment you’ve requested is not suitable, they’ll send a full explanation to your Account and any fees will be refunded fully within eight (8) working days.

If you validly cancel your order (as per the Cancellations policy above), we’ll do our best to process refunds within 3 working days. The funds may take up to 5 working days to appear in your bank account or on your card statement.

Note that we may also contact you to say that we do not accept your order for the following reasons:

  1. The medicines or goods are unavailable.
  2. We cannot authorise your payment.
  3. You are not allowed to use our services.
  4. You have ordered too many medicines.
  5. There has been a mistake on the pricing.

You will also be refunded in appropriate cases.

  • In-Clinic COVID-19 antibody testing service: Please refer to the table in the Cancellation Policy section above.

3.5 Services of our MindCare mental health mobile application

3.5.1 What we do

  • We provide medical mental health consultations with our doctors through video
  • If deemed clinically appropriate during your consultation, our doctors can provide a “fitness to work” letter and a private referral letter.

Our Services are NOT to be used in an EMERGENCY situation. 

If you've seriously harmed yourself, are in a crisis, need urgent help, or are worried another person may be in danger, call 999.

If you are in a crisis or any other person may be in danger - don’t use our App. The below resources can provide you with help:

Shout 85258
Samaritans 
NHS 111
My online therapy

3.5.2 How it works

Registration

Prior to registration, we will ask you to answer safeguarding questions to ensure we can assist you. Once we establish we can offer you appropriate help you will be asked to register with us.

Pre-assessment

Why pre-assessment? Our doctors need to know about the concerns you have been having with your mental health, as well as some details about your medical history, to make sure our service is suitable for you. It’s the same as going to your GP’s practice for a consultation. Our doctors need to know about your condition, the medication you’re taking and anything else that will help them to choose the best treatment for you. 

Our pre-assessment is all built by our doctors in line with best medical practice, and it is tailored to the specifics of mental health Services. 

Video consultation

Our Services are provided through video consultation. You will have to complete the below steps:

  • Complete a pre-assessment.
  • Agree to our these Terms.
  • Select convenient time and date for your consultation. 
  • Register on our App, or log in, if you’ve already registered.

Once you have submitted a questionnaire our doctors aim to respond to you within 24 hours. 

We will email or text you (if applicable) a confirmation that you’ve successfully registered with us and that our doctors are reviewing your pre-assessment.

We will then notify you if remote medical consultation is suitable for you. If so, our doctors will proceed to the video consultation. If not, our doctors will contact you to advise on alternative ways to get appropriate help.

Please note that after your consultation with the doctor, we will write to your GP to let them know what the doctor has discussed with you. By doing so, we can make sure you are receiving the best level of care while also giving you a service that is safe, reliable and tailored to your needs.

3.5.3 Pricing and payment

We ensure that our prices for consultations are clearly set out on our App. The prices include any follow-up advice, fit note and referral letter. 

All prices quoted are inclusive of VAT (where applicable). There are no hidden charges.

It is possible that, despite our best efforts, some of our Services may be incorrectly priced. If that is the case, we are under no obligation to provide the Services to you at the incorrect (lower) price if the pricing error is obvious and unmistakable and you could have reasonably recognised the price displayed as an error.

You’re responsible for providing valid credit or debit card details. You must be authorised to use these details and to authorise us, or our payment service provider, to take payment in full for the items you’ve ordered, including any associated fees due to us under these Terms, including delivery fees.

If your payment details have expired or are invalid in any way, we will try to contact you. If you are unable to give us the updated information, we reserve the right not to proceed with the medical consultation.

3.5.4 Cancellations and rescheduling

You may cancel your appointment with us up to 24 hours before the scheduled consultation time and you will be refunded the full amount.

You may reschedule your appointment any time prior to the scheduled consultation time without incurring any additional charges by calling the customer support team.

If you do not attend or cancel the appointment within 24 hours prior to the scheduled consultation time you will not be refunded.

4. Binding contract

When you request a medical consultation or Service provision  your request will be binding once the request is received by us. You will be notified by  email that we have received your request. 

For cancellation and refund, when applicable, please see the relevant paragraph for the Website and the App.

5. Privacy Notice and data protection

Your privacy is our priority. You’ll find everything you need to know about how we keep your information secure, including data protection, in our Privacy Notice and Cookie Notice.

6. Written communication

We will usually get in touch with you via email or through your account, although we sometimes post notices on our Platform. For contractual purposes, please make sure you understand and agree to receive electronic communication from us, and that you acknowledge that all contracts, notices, information and other electronic communications that we provide to you electronically comply with any legal requirements that require such communications to be in writing. This condition does not affect your statutory rights.

7. Transfer of rights and obligations

We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens, and we will ensure that the transfer will not affect your rights under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

8. Third party rights

These Terms do not give rise to any rights for any third party to enforce any term of these Terms.

9. Events beyond reasonable control

We will not be in breach of any of our obligations under these Terms (or otherwise liable for any failure or delay in performance) if we are prevented, hindered or delayed in or from performing any of our obligations by any event beyond our reasonable control. The time for performance of our obligations shall be extended accordingly.

10. Jurisdiction and applicable law

The English courts have exclusive jurisdiction over any claim arising from, or related to, the Services we provide to you or to use of our Platform. We reserve the right to bring proceedings against you for breach of these Terms in your country of residence or any other relevant country.

These Terms and any dispute or claim arising out of, or in connection with them or their subject matter or formation, including non-contractual disputes or claims, shall be governed by and construed in accordance with the law of England and Wales.

11. Entire agreement

These Terms, our Privacy and Cookie Notices, and any document expressly referred to in this agreement constitutes the whole agreement between you and us.

This supersedes all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the use of our Platform and the Services made available on it.

12. Severability

Each of the clauses of these Terms operates separately. If any part of these Terms is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and exclusions and limits of liability, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms shall continue in effect. 

13. Variations

We may change these  Terms at any time. Please read these Terms every time you use our Platform and order any of our Services so that you’re aware of any changes we have made.

14. Contact

14.1 How to raise a concern 

If you have any concerns about material which appears on;

If you have a concern with our Service, please get in contact with our customer service team. Our customer support team will try and resolve the issue without delay. 

  • You can contact us in relation to Superdrug Online Doctor Website either by:
    • Logging into your account and sending us a message
    • Giving us a call on 020 3588 0293 
    • Emailing us at: [email protected]
  • You can contact us in relation to MindCare by Superdrug Online Doctor App either by: 
    • Logging into your account and sending us a message
    • Giving us a call on 020 3808 0064
    • Emailing us at: [email protected]      

If our customer support team isn't able to resolve your concern, then we can register your concern as a complaint. We take complaints very seriously, and aim to deal with any issues faced by our patients quickly, compassionately, and effectively. For more information please refer to our Complaints page, or see below.

14.2 How to make a complaint

To make an official complaint about our Website or App you should contact the Customer Support management team. You can do this in any of the following ways:

  • phone: 020 3588 0293 (Monday to Friday 8am to 5pm)
  • email: [email protected]
  • post: CS Managers, 46 Essex Road, London N1 8LN

And finally, thank you for visiting and using our Platform and Services.
The Privacy and Cookie Notices are also part of this agreement. Please take the time to read them, too.



The latest CQC inspection found this service to be "safe, effective, caring, responsive, and well-led" with a Good rating. This inspection was conducted on 18th April 2019 and the results were published on the 7th June 2019. To find out more about this inspection, please see here.