Using Superdrug Online Doctor is like seeing your GP without having to actually see them.
Our doctors can advise and treat you, like your GP would, but using a simple and secure online medical questionnaire.
Treatments and test kits are dispensed by a Superdrug pharmacy and sent to your preferred UK address. Or you can collect them from any Superdrug store or post office.
The healthcare you need can be in your hands in under 24 hours. And our doctors are always just a click away if you need any help or advice.
When you register, we’ll set up a free online patient account for you. Through this account, you can contact our doctors and our Customer Support team, and it’s where you’ll find all of your order and treatment information.
You can access it on your computer, tablet or phone, in your own time from wherever you choose.
We understand that your medical information is sensitive. We host our systems with AWS, the industry leader for security. Our doctors practise from our London office.
You can find out more about how we protect your personal information in our Privacy Notice.
Superdrug Online Doctor is a site operated for Superdrug by Health Bridge Limited. Health Bridge Limited is registered in England and Wales under company number 07392646. The registered office is 46 Essex Road, London, N1 8LN.
Health Bridge Limited is registered with and regulated by the Care Quality Commission (CQC), the regulator of NHS and private medical providers, under registration number 1-201500907. We comply with the Health and Social Care Act 2008.
You can find out who the Responsible Pharmacist was when your order was processed in two ways:
If you collected your order from a Superdrug store with a pharmacy, you can check the Superdrug Store Finder to find the relevant contact details.
If your order was delivered, or you collected from a Superdrug store without a pharmacy or post office, please contact our Customer Support team directly.
We’d really love to hear what you think of our service – both the good and the bad. Get in touch with our Customer Support team and let us know what you think.
All messages will be acknowledged within 24 hours and responded to in full within 5 days. You can also leave feedback for us through Trustpilot.
If you're not satisfied with the way a complaint is dealt with you can contact the Care Quality Commission by email to [email protected] or by letter to:
The latest CQC inspection found this service to be "safe, effective, caring, responsive, and well-led" with a Good rating. This inspection was conducted on 18th April 2019 and the results were published on the 7th June 2019. To find out more about this inspection, please see here.