How It Works
How does the Superdrug Online Doctor work?
You can interact with our online doctors in 3 easy steps. Place an order using our online assessment form, where our doctors will review your submission. If you are suitable for treatment, we will then send your medications to your house, office or any other UK address.
Order Online
- Select the Superdrug Online Doctor service that you want on your computer, tablet or phone
- Complete an online form
- Register or sign in and pay
Doctor Reviews
- Every order is reviewed by one of our doctors
- Assuming you are suitable, we will issue a private electronic prescription
- UK-based customer service center
Receive Order
- All items are dispensed by registered pharmacists
- We send medications or test kits by First Class Post, and we include the postage charge in our fee.
- Very discreet packaging (see above!)
Your Online Patient Record
Secure and Confidential
We understand that your medical information is sensitive. That's why we've created a secure online patient record for you to communicate with our doctors. Following any orders you make on Superdrug Online Doctor, our doctors will send you medical and prescription related information to your online record. You can access it on your computer, tablet or mobile in the comfort of your own space. We take precautions that other online providers don't, in order to provide you with a convenient and discreet service.
We protect your information
Your information never leaves the Superdrug Online Doctor servers, which are based in the UK. Our doctors are based in a private London office and only our clinical team can see your information. We put patient security and safety first. That's why we host our systems with industry leader Rackspace, also used by NHS Choices, the British Army and Vodafone.
Accessible anywhere
You can order prescription medication using your computer, laptop, tablet, smartphone.
Our Processes
About our practice
Superdrug Online Doctor is a site operated for Superdrug by Health Bridge Limited. Health Bridge Limited is registered in England and Wales under company number 07392646. The registered office and the main trading address is 46 Essex Rd, London, N1 8LN.
Health Bridge Limited is registered with and regulated by the Care Quality Commission (CQC), the regulator of NHS and private medical providers, under registration number 1-201500907 and we comply with the Health and Social Care Act 2008.
Delivery, refunds and returns
Deliveries are sent out in discreet packaging via recorded delivery. A signature is required on receipt of delivery but it does not have to be you. See Delivery Information for more details. If for any reason the doctor does not issue a prescription or an item is not available from the pharmacy, you will receive a full refund within a few days. For reasons of safety, we cannot allow medicines to be returned once sold. See Delivery and Returns for more information.
How do feedback, suggestions and complaints work
Feedback, suggestions and complaints can be made by sending a message in your electronic patient record. Complaints will be acknowledged within 48 hours and responded to in full within 5 days. If you are not satisfied with the way a complaint is dealt with you can contact the Care Quality Commission by email to [email protected] or by letter to:
Care Quality Commission
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA
If you choose to click and collect your order and you want to find out who the Responsible Pharmacist is, you can use the Superdrug Store Finder to find the relevant contact info for your local pharmacy. If you choose to have your order delivered to your preferred address and you want to find out who the Responsible Pharmacist is at the hub pharmacy, please contact Superdrug Online Doctor directly.
