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Coronavirus: Advice and Guidance | Changes to delivery times

What confirmations will I receive?

You will firstly receive a confirmation once you have successfully placed your order. If the doctor has any concerns they will set your order on hold and send you a message requesting further information, this also generates a notification to you requesting you to log in and read the message. Once the doctor approves your order a final confirmation is sent stating that your order has been approved. You may also receive notifications from Royal Mail regarding the delivery of your order if you selected this service.

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