Keeping you safe online

When using the internet, it's vital you make sure you're doing everything you can to keep yourself safe from security threats. There are regular reports of people's information leaking and companies experiencing data breaches allowing people's personal information to fall into the wrong hands. Our top priorities are your safety and security, and we want to do everything we can to make sure you're always protected. Read on to learn more about security online, how to keep yourself safe and what we do to look after your information.

How to protect yourself

Use a strong password

The best way to keep your account secure is by using a strong password. To create a strong password:

  • Use symbols and numbers (avoid consecutive numbers like 123)
  • Use both uppercase and lowercase characters
  • Use a different password for every site you use
  • Make sure your password is long enough (at least 8 characters)

If you can't think of a password or are struggling to keep track of yours, we recommend downloading a password manager. These tools can keep track of your passwords and keep them safe. They can also generate secure passwords for you with the click of a button.

Don't overshare, and check your privacy settings.

The information you share on your social media accounts can be used to crack your passwords or security questions. Be careful when sharing personal information about yourself, like your birthday, location, or hometown - especially if this information is linked to your passwords or security questions. You can make sure your social media posts are only visible to people you trust or know by editing your privacy settings. 

Use secure WIFI networks

We recommend always using secure and trusted wifi networks. Free and/or public wifi networks do not usually have the same security as secure, private networks. If you're using one of these networks, other people can see what you're up to and access your information, putting your security at risk.

Don't click that link!

Phishing is a scam where a cybercriminal sends you a link disguised as a company or a service provider. This link will take you to a website to log in. If you do, you will risk your information and login details. You can avoid this by always investigating the address of a link and where it came from before you click. Check for spelling errors or anything that would differentiate it from a trusted source. If the link has been provided by someone you don't know or an address you don't recognise, you should avoid it.

Make sure you're visiting secure websites

You can tell a website is secure because it will have a padlock symbol in the web address bar at the top of your browser. This symbol shows you that the website you're browsing is secure. You can also check each website's privacy policies and security information if you want to make extra sure.

Use protection

It's vital to ensure your device has protection like antivirus software, anti-spyware and a firewall to keep yourself safe when using the internet. These tools can scan your device for viruses and protect you from harmful websites. For additional security, you can look into cyber insurance, which protects households that have been victims of cyber attacks.

How we protect you

Your patient account

By registering for a free patient account, you can make sure your communications with your online doctor are completely secure. It's easy to do and only takes a couple of minutes, and once you have one, you'll be able to access all of our services with complete confidence in your security.

  • Your patient account is a secure channel we use to communicate your medical information when required. 
  • We won't use other platforms to send you medical information. 
  • We only use other messaging platforms to confirm payment and provide delivery information or to let you know our latest offers & updates. 
  • If you haven't checked your patient account and we've sent an important message to it, we will message you to let you know to check it.

We do this because we can always guarantee the security of your patient account, which is why it's vital to protect it by choosing a strong password and following other essential security measures.

The latest CQC inspection found this service to be "safe, effective, caring, responsive, and well-led" with a Good rating. This inspection was conducted on 23th January 2023 and the results were published on the 11th April 2023. To find out more about this inspection, please see here.