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About Online Doctor >
How Our Service Works >
Your medication is dispensed by a registered Superdrug pharmacy
Get the medication you need quickly without having to visit your GP
We put patient security safety first to give you complete peace of mind
FREE standard delivery or collect from a local store after just 3 hours
A Brand You Can Trust
With over 900 stores across the UK and Republic of Ireland, Superdrug is a household name you can trust.
Save Time & Embarrassment
Our fast, convenient service is extremely straight forward and you don't need to visit a doctor to use it.
You'll complete a short online health assessment and select your preferred treatment. If you're unsure, our in-house GPs can also recommend the best treatment for you.
Our doctors will review your order, issue your prescription and pass it straight to the Superdrug pharmacists to be dispensed
Free Standard delivery is included and next day delivery starts at just £3.99.
OR you can collect from any Superdrug store with a pharmacy after just 3 hours.
We take precautions that other online providers don't, in order to provide you with a convenient and discreet service.
FREE Fast Delivery
Orders placed before 4pm will be dispatched (or ready to collect in store) the same day.
All of your medication will be delivered in plain, unlabeled packaging.
A signature will be required but it does not have to be the patient.
Can I place my order over the telephone?
Where is my order?
How do I return my order?
How do I cancel my order?
Has my order been approved?
How do I place an order?
Does anything get posted to my address?
Why have you cancelled my order?
What happens if my order is cancelled?
I need to place an order for myself and someone else
Can I reorder?
How do I change my personal details?
I cannot access my account?
How do I register with you?
What is my Patient ID number?
I can't read the message from the doctor
How do I unsubscribe from your emails?
How do I contact you?
How do I speak to a doctor?
What confirmations will I receive?
I need general medical advice
What treatments do you provide?
Can I use my NHS medical exemption certificate?
Are you legitimate?
Are you a registered pharmacy?
Can I get the pill for free?
What are your pharmacy opening hours?
Can you dispense a private prescription?
What items are available for Order & Collect?
Why haven't I received my test results?
Can I collect a test kit from Superdrug?
What lab do you use?
How long do test results take?
I didn't include my form in my test kit, what should I do?
What is my test request form?
My security seal is missing
Can I pay in store?
What payment types do you accept?
Can I use PayPal?
Why can't I have a refund?
Can I have a refund?
When do you take payment?
Can I change my billing address?
Are my payment details secure?
What will appear on my bank statement?
Will it cost me anything extra for the prescription?
Why are you so expensive?
Do you deliver outside of the UK?
What are your delivery costs?
How long will my delivery take?
Is the packaging discreet?
Who delivers my prescription medicines?
Can I set a delivery time?
I have missed my Shutl delivery, what should I do?