How It Works
How does the Superdrug Online Doctor work?
With over 900 stores across the Republic of Ireland and the UK, Superdrug is a household name you can trust. Your prescription will be issued by one of our doctors who are registered with and regulated by the Irish Medical Council and can legally prescribe for our customers in Ireland. All our prescriptions can be dispensed at any Irish pharmacy.
You can interact with our online doctors in 3 easy steps. Place an order using our online assessment form, where our doctors will review your submission. If you are suitable for treatment, we will then send your prescription digitally to your local pharmacy for collection, or test kit to your house, office or any other address in Ireland.
Order Online
- Select the Superdrug Online Doctor service that you want on your computer, tablet or phone
- Complete an online form
- Register or sign in and pay
Doctor Reviews
- Every order is reviewed by one of our doctors
- Assuming you are suitable, we will issue a private prescription
- Customer service centre
Receive Order
- Your prescription is sent digitally to your pharmacy of choice for collection
- Very discreet packaging
- You can use your prescription to buy your medication at any pharmacy in Ireland
Your Online Patient Record
Secure and Confidential
We understand that your medical information is sensitive. That's why we've created a secure online patient record for you to communicate with our doctors. Following any orders you make on Superdrug Online Doctor, our doctors will send you medical and prescription related information to your online record. You can access it on your computer, tablet or mobile in the comfort of your own space. We take precautions that other online providers don't, in order to provide you with a convenient and discreet service.
We protect your information
Your medical information is stored in our servers hosted by AWS (Amazon Web Services) in the EU. We put patient security and safety first: Zava obtained the Cyber Essential Plus certification and our host, AWS, is ISO27001 and SOC2 certified demonstrating their commitment when it comes to the security of the data they host. We implement organisational and technical measures in accordance with the data protection regulations to protect your data. Please have a look at our privacy notice to find out the details on how we process your data.
Accessible anywhere
You can order your prescription using your computer, laptop, tablet, smartphone.
Our Processes
About our practice
The Superdrug Online Doctor Ireland consultations are conducted by Health Bridge Medical Limited under company number 648769. The registered practice and the main trading address is Superdrug Online Doctor, Health Bridge Medical Limited, 2 Dublin Landings N Wall Quay, North Dock Dublin, D01 V4A3.
Our Website
The Superdrug Online Doctor IE website is designed and managed for Superdrug by Health Bridge Limited. Health Bridge Limited is registered in England and Wales under company number 07392646.
Refunds
If for any reason the doctor does not issue a prescription, you will receive a full refund within a few days.
How do feedback, suggestions and complaints work
Feedback, suggestions and complaints can be made by sending a message in your electronic patient record. Complaints will be acknowledged within 48 hours and responded to in full within 5 days.
Frequently asked questions
- What am I paying for?
We charge for our consultation or prescription like your regular in-person GP visit. This does not include the price of any medication.
- How much will my medication cost?
Superdrug Ireland operates as a prescription-only service, and we cannot advise about the pricing of specific medications. We suggest contacting your local pharmacy for this information directly.
- Can I order for others?
You cannot place an order for somebody else using your patient account. Each person must have an individual account with a separate email address. We do this as we send personal medical information such as test results to your patient account, and keeping your personal information secure and confidential is one of our top priorities.
- How long will my prescription take to be posted?
We send our paper prescriptions by standard delivery via An Post. This can take up to 7 working days for you to receive. If you need your prescription sooner, we suggest choosing our pharmacy collect option, where we will send your prescription to a pharmacy of your choice within 2 hours of our doctors accepting it.
- How can I return my prescription if I change my mind?
You can cancel your order up to 30 calendars days after we've submitted it. First, you must return the unused prescription to us before we can issue you a refund. This will appear in your account within 3 working days. This is only applicable to physical prescriptions.
- I can't find the prescription I usually order from your website, is it out of stock?
If you cannot find the medication on our list that you usually order, there may be a current shortage with pharmacy suppliers nationwide. Please send us a message through your patient account, and our doctors will do their best to help you and recommend an alternative if possible.
- Do you deliver medication?
In Ireland, we are unable to deliver any medication directly.
- My pharmacy says they haven't received my prescription via Healthmail. What do I do?
If your pharmacy cannot locate your prescription on their system, there are a few things you can do: Double check that the dispensing pharmacist is spelling your name correctly when searching through their Healthmail. Your name will be written in the subject bar of the email we send your pharmacy to make it as easy as possible to locate. If this does not work, you can send us a message through your patient account, and we will make sure you get your prescription as soon as possible.