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How It Works

How does the Superdrug Online Doctor work?

The latest CQC inspection found this service to be "safe, effective, caring, responsive, and well-led". This inspection was conducted on the 31st of May 2017 and the results were published on the 16th October 2017. To find out more about this inspection, please see here.

With over 900 stores across the UK and Republic of Ireland, Superdrug is a household name you can trust. Your prescription will be issued by one of our doctors who are all UK registered with the General Medical Council and can legally prescribe for our customers in Ireland. All our prescriptions can be dispensed at any Irish pharmacy.

You can interact with our online doctors in 3 easy steps. Place an order using our online assessment form, where our doctors will review your submission. If you are suitable for treatment, we will then send your prescription or test kit to your house, office or any other address in Ireland.

Order Online

  • Select the Superdrug Online Doctor service that you want on your computer, tablet or phone
  • Complete an online form
  • Register or sign in and pay

Doctor Reviews

  • Every order is reviewed by one of our doctors
  • Assuming you are suitable, we will issue a private prescription
  • UK-based customer service center

Receive Order

  • Your prescription is sent to you by post
  • Very discreet packaging 
  • You can use your prescription to buy your medication at any pharmacy in Ireland

Your Online Patient Record


Secure and Confidential

We understand that your medical information is sensitive. That's why we've created a secure online patient record for you to communicate with our doctors. Following any orders you make on Superdrug Online Doctor, our doctors will send you medical and prescription related information to your online record. You can access it on your computer, tablet or mobile in the comfort of your own space. We take precautions that other online providers don't, in order to provide you with a convenient and discreet service.

We protect your information

Your information never leaves the Superdrug Online Doctor servers, which are based in the UK. Our doctors are based in a private London office and only our clinical team can see your information. We put patient security and safety first. That's why we host our systems with industry leader Rackspace, also used by the NHS, the British Army and Vodafone.

Accessible anywhere

You can order your prescription using your computer, laptop, tablet, smartphone.


Our Processes


About our practice

Superdrug Online Doctor is a site operated for Superdrug by Health Bridge Limited. Health Bridge Limited is registered in England and Wales under company number 07392646. The registered office and the main trading address is Superdrug Online Doctor, Health Bridge Limited, 3 Angel Square, 4th Floor, 1 Torrens Street, London, EC1V 1NY, United Kingdom. 

Health Bridge Limited is registered with and regulated by the Care Quality Commission (CQC), the regulator of NHS and private medical providers, under registration number 1-201500907 and we comply with the Health and Social Care Act 2008.

Refunds

If for any reason the doctor does not issue a prescription, you will receive a full refund within a few days. 

How do feedback, suggestions and complaints work

Feedback, suggestions and complaints can be made by sending a message in your electronic patient record. Complaints will be acknowledged within 48 hours and responded to in full within 5 days. If you are not satisfied with the way a complaint is dealt with you can contact the Care Quality Commission by email to enquiries@cqc.org.uk or by letter to:

Care Quality Commission
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA