About our practice
The Superdrug Online Doctor Ireland consultations are conducted by Health Bridge Medical Limited under company number 648769. The registered practice and the main trading address is Superdrug Online Doctor, Health Bridge Medical Limited, 2 Dublin Landings N Wall Quay, North Dock Dublin, D01 V4A3.
The Superdrug Online Doctor IE website is designed and managed for Superdrug by Health Bridge Limited. Health Bridge Limited is registered in England and Wales under company number 07392646.
If for any reason the doctor does not issue a prescription, you will receive a full refund within a few days.
How do feedback, suggestions and complaints work
Feedback, suggestions and complaints can be made by sending a message in your electronic patient record. Complaints will be acknowledged within 48 hours and responded to in full within 5 days.
Frequently asked questions
We charge for our consultation or prescription like your regular in-person GP visit. This does not include the price of any medication.
- How much will my medication cost?
Superdrug Ireland operates as a prescription-only service, and we cannot advise about the pricing of specific medications. We suggest contacting your local pharmacy for this information directly.
You cannot place an order for somebody else using your patient account. Each person must have an individual account with a separate email address. We do this as we send personal medical information such as test results to your patient account, and keeping your personal information secure and confidential is one of our top priorities.
- How long will my prescription take to be posted?
We send our paper prescriptions by standard delivery via An Post. This can take up to 7 working days for you to receive. If you need your prescription sooner, we suggest choosing our pharmacy collect option, where we will send your prescription to a pharmacy of your choice within 2 hours of our doctors accepting it.
- How can I return my prescription if I change my mind?
You can cancel your order up to 30 calendars days after we've submitted it. First, you must return the unused prescription to us before we can issue you a refund. This will appear in your account within 3 working days. This is only applicable to physical prescriptions.
- I can't find the prescription I usually order from your website, is it out of stock?
If you cannot find the medication on our list that you usually order, there may be a current shortage with pharmacy suppliers nationwide. Please send us a message through your patient account, and our doctors will do their best to help you and recommend an alternative if possible.
- Do you deliver medication?
In Ireland, we are unable to deliver any medication directly.
- Are these prescriptions valid in Ireland post-Brexit?
The Pharmaceutical Society of Ireland has confirmed that our prescriptions are legally valid for dispensing in Ireland. This means all pharmacies accept our services. However, please contact our Customer Support Team through your Patient Account if you encounter any issues. Our Doctors are IMC registered, physically based and practising in Ireland.
- My pharmacy says they haven't received my prescription via Healthmail. What do I do?
If your pharmacy cannot locate your prescription on their system, there are a few things you can do: Double check that the dispensing pharmacist is spelling your name correctly when searching through their Healthmail. Your name will be written in the subject bar of the email we send your pharmacy to make it as easy as possible to locate. If this does not work, you can send us a message through your patient account, and we will make sure you get your prescription as soon as possible.