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Cookie Notice

Superdrug Online Doctor


Cookies are small pieces of data that are stored on your computer, mobile phone or other device when you access and use our website. Cookies do lots of different jobs designed to help us improve our website and deliver a better and more personalised service.

Pixels are small blocks of code on web pages that do things like allow another server to measure views of a webpage and are often used in connection with cookies.

What cookies do we use?

Strictly necessary cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our online properties or make use of e-billing services.
Analytical/performance cookies
These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are easily finding what they are looking for.
Functionality cookies
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.
Targeting cookies
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your interests. We may also share this information with third parties for this purpose.
Advertising cookies
We use these cookies to help us show our adverts to you on other organisation's websites.

For example, if you have viewed a page about hair loss on our website, we may advertise our hair loss service to you on other websites. This form of advertising is known as behavioural retargeting.

Why exactly are we using cookies?

They enable us to:
  • Estimate our audience size and usage pattern.
  • Store information about your preferences, and so allow us to customise our site according to your individual interests.
  • Speed up your searches.
  • Recognise you when you return to our site.
  • Measure the performance of our marketing campaigns.
  • Secure the access to our website.
We work with the following companies which may use cookies and other technologies to improve your experience:
  • Google AdWords
  • Google Analytics
  • Cloudflare
  • New Relic
  • Trustpilot
  • Bing Ads
  • Hotjar
  • Optimizely
  • Net Media Planet
  • Segment
You can refuse to accept cookies by activating the setting on your internet browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website’s online properties. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our online properties.

For more information about cookies or if you would like to learn how to remove cookies set on your device, visit: aboutcookies.org.


The latest CQC inspection found this service to be "safe, effective, caring, responsive, and well-led" with a Good rating. This inspection was conducted on 18th April 2019 and the results were published on the 7th June 2019. To find out more about this inspection, please see here.